Returns & Exchanges
At naivetu, we want you to be completely satisfied with your high-performance electronics. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return policy for all items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the electronic items you wish to return or exchange.
Prepare the Package
Carefully pack your device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our technicians inspect the hardware for functionality and condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing